Returns & Refunds

We want you to love your Orange Umbrella Co. stickers! If there's an issue with your order, please contact us at hello@orangeumbrellaco.com so we can help.

Order Cancellations

We begin processing orders shortly after they're placed. If you need to cancel an order, please email hello@orangeumbrellaco.com within one hour of purchase.

We'll do our best to accommodate your request, but cancellations are not guaranteed once processing or production has begun.

Returns

We accept returns of eligible products within 30 days of delivery. Returns requested after 30 days are not accepted.

To qualify for a return, products must be unused, unaltered, in their original packaging, and in resellable condition.

The following items are not eligible for return or refund:

• Personalized or customized products, including custom scripts

• Digital products

• Gift cards

• Sale and clearance items

Please contact us at hello@orangeumbrellaco.com before returning an item so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and a description of the issue. Photos may be requested to help us resolve the problem.

We'll review the situation and work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are nonrefundable, except where required by law or when the return results from an error on our part.

Exchanges

We do not offer general product exchanges. If an item arrives damaged, defective, or incorrect, please contact us so we can assist you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or otherwise required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.

Returns should be sent to:

Orange Umbrella Co.
10046 Old Union Rd.
Union, KY 41091
United States

Please contact us before mailing your return.

Questions?

For questions about returns, refunds, or cancellations, please email hello@orangeumbrellaco.com.

This policy does not limit any rights customers may have under applicable consumer protection laws.